Refund policy

Defects and problems
Please check your order upon receipt and contact us immediately if the goods have defects, are damaged, or you have received the wrong goods so that we can assess the problem and correct it.



Exceptions / non-returnable goods
Certain types of items cannot be returned. These include, for example, non-standard items (such as items supplied as part of special orders or personalized items). Unfortunately, we cannot accept returns of sale items or end-of-series items from OUTLET purchases or gift cards.



Exchanges
The quickest way to ensure you get what you want is to return the item and make a separate purchase of a new item after the return is accepted.



14-day cancellation period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As specified above, your merchandise must be in the same condition in which you received it, must not have been used, must have labels attached and be in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We will notify you after we have received and reviewed your refund and communicate whether we accept or reject the refund. If your refund is accepted, it will be automatically processed through your original payment method within 10 business days. Please note that the bank or credit card company may also need some time to process and make the refund.
If it has been more than 15 business days since your return was approved, please contact us via info@foppa.me.

To qualify for a return, the merchandise must be in the same condition in which it was received, must not have been used, must have tags attached and be in its original packaging. You will also need a receipt or proof of purchase

To initiate a return, you can contact us via info@foppa.me. The seller will immediately send the customer an e-mail confirmation of receipt of the statement of withdrawal. Then, within the next 14 days, the customer should send back the returned Goods at his own expense to the postal address Sienkiewicza Street, 99/12, 50-346 Wroclaw. The Seller will immediately, no later than within 14 days of receipt of the statement of withdrawal from the contract, refund to the customer: the price of the Goods. Remember that returns will have to be sent to the following address: FOPPA ul. Sienkiewicza 99/12 50-346 Wrocław, Poland. Goods sent to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us via info@foppa.me.

COMPLAINTS

The Seller is obliged to provide the customer with Goods in accordance with the Agreement.

Towards consumers and Privileged Businesses, the Seller shall be liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller bears responsibility under the rules of the Civil Code. Complaints may be filed:

in electronic form to the address: info@foppa.me

or in writing to the address: Sienkiewicza Street, 99/12, 50-346 Wroclaw.

The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.

In case of dissatisfaction with the way in which the Seller handles the complaint, the consumer and the Privileged Entrepreneur may (in addition to the usual procedure before the common court) also use out-of-court ways of handling complaints and claims.

For the above purpose, you can:

  • apply to the provincial inspector of the Commercial Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute,

  • use the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection,

  • use the ODR (Online Dispute Resolution) platform, which is used for online settlement of disputes between consumers and businesses, if the dispute relates to obligations arising from a contract concluded over the Internet. More information about the ODR platform can be found here,

  • apply to a permanent amicable consumer court to resolve a dispute arising from a concluded contract.


Additional information on out-of-court ways of dealing with complaints and claims can also be obtained from the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Final provisions

Polish law shall apply to Contracts concluded in the Store. The Agreement is concluded in the Polish language.

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